How do I get started
with a therapist?

 

Take the first steps to get support.

1. Contact your insurance company (if using insurance)
Learn more below in our Cost & Insurance FAQ about how to do this, what to ask for, and why it is important. 
You can call the number on the back of your insurance card or visit their website/patient portal if available. 
2. Find a therapist
You can learn more about our therapists on the About Us page or we can help you connect with a therapist.
We are here to answer any questions you may have about choosing a therapist that is the right match for you. To get in touch, fill out our questionnaire below to get the process started. We look forward to hearing from you!
3. Fill out our Questionnaire / Appointment Request

Fill out our Questionnaire to get started and provide key information needed to get you connected with the right support for yourself, your partnership, or your child/teen.  

All information will be held confidential. If you have any questions or trouble with this form, you can call Katie at the number listed above.

Tip: Keep the Questionnaire open in a separate tab while you complete it so it’s easy to come back to this page for answers to frequently asked questions.

Getting Started

How do I get started with a therapist?

1. Contact your insurance company (if using insurance)
Learn more below in our Cost & Insurance FAQ about how to do this, what to ask for, and why it is important. 
You can call the number on the back of your insurance card or visit their website/patient portal if available. 
2. Find a therapist
You can learn more about our therapists on the About Us page or we can help you connect with a therapist.
We are here to answer any questions you may have about choosing a therapist that is the right match for you. To get in touch, fill out our questionnaire below to get the process started. We look forward to hearing from you!
3. Fill out our Questionnaire / Appointment Request

Fill out our Questionnaire to get started and provide key information needed to get you connected with the right support for yourself, your partnership, or your child/teen.  

All information will be held confidential. If you have any questions or trouble with this form, you can call Katie at the number listed above.

Tip: Keep the Questionnaire open in a separate tab while you complete it so it’s easy to come back to this page for answers to frequently asked questions.

Frequently Asked Questions

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Cost
& Insurance

What are the costs and do you accept insurance?

The fee for a standard hour (53-minute) session is $150 for individuals and $170 for a family or couples session. We also offer 45-minute and 30-minute sessions. Telehealth is the same charge as meeting in-person.

Cash, check, and most major credit cards are accepted at the time of the appointment, including HSA/FSA cards. All charges incurred are the responsibility of the client, so it is important to confirm coverage with your insurance company.

Do you "take my insurance”?

When you think of finding a therapist who “takes your insurance,” you’re thinking of in-network therapists, and you’ll want to contact your insurance company to see if ILC is in your network.

Yes, we do accept insurance. Invigorate Life Counseling is a Blue Cross Blue Shield, Blue Plus, Preferred One, UCare, Optum, Medica, UHC, HealthPartners, Cigna, Aetna, Prime West, Hennepin Health, and Medical Assistance provider. 

Outside of these companies, we are an out-of-network provider and fee-for-service. Fee-for-service means the client pays at the time of the appointment, receives a receipt, and submits this to their insurance company for possible reimbursement.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

To learn more about what to ask your insurance company, see question below.

What questions do I ask when calling my insurance company?

Even though navigating insurance is difficult, calling your insurance company often clears up a lot of confusion. To make it less daunting, you can use these questions on the phone call:

You will need to find out:

  1. If your insurance covers mental/ behavioral health therapy appointments
  2. How much your insurance covers the appointment – this is usually a percentage of the cost
  3. How much is your deductible
  4. Number of sessions per year allowed
  5. Ask if our practice name, Invigorate Life Counseling, is in your network (not the therapist’s name).
ILC is out of network for my insurance company, what do I do now?

You can talk to your insurance provider about out-of-network options to see if your sessions could be partially reimbursed. We can offer monthly receipts to you directly for reimbursements.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

My sessions are in-network. What is a copay?

A copay (or copayment) is a flat fee that you pay on the spot each time you have a session. Your copay amount is printed right on your health plan ID card. Copays cover your portion of the cost of your session, and the insurance company pays ILC the remainder of the fee.

For example, if a session fee is $150, and your copay is $25 each session, then your insurance company pays the remainder of the session fee ($125) directly to the clinic to cover the therapists’ costs and pay the therapist.

How do deductibles work, (i.e. how do I “meet my deductible”) ?

A deductible is the amount of all medical costs you need to pay each year before your insurance coverage begins. 

Any medical expense, such as a doctor’s visit, therapy sessions, or medication prescription, contributes to reaching your deductible. When you have paid enough in medical costs and it equals your deductible, it is often referred to as “meeting your deductible.” 

Note: You are paying full price on all sessions or appointments to meet your deductible. A high deductible influences how much you pay for therapy.

Usually after you “meet your deductible”, the insurance company will pay a percentage of the session fees, you will be responsible for the remainder. 

For example, if you have a $2,000 yearly deductible, you’ll need to pay the first $2,000 (out of pocket) of your total therapy/ medical costs before your plan helps to pay. To meet your $2,000 deductible with therapy alone, you would pay for about 14 sessions at full price before insurance began to pay for sessions.

What is your cancellation policy, and why do you have one?

Invigorate Life Counseling requires a minimum of 24-hour notice when canceling an appointment, otherwise there will be an industry- standard $50 cancellation charge.

We are often asked, why do you have a cancellation policy?

Therapeutically, last-minute cancel fees keep clients accountable to their own self-care commitments, of which is an important part of therapy. It also keeps a reasonable level of availability for clients to access the therapy that they need. Last-minute cancels and no-shows take valuable time away from other clients because they cannot be scheduled for that hour

agsdix-null

Billing
& Invoices

How does billing work?

ILC sends out monthly invoices via email to your email address on file. You can disable this option at any time. Depending on your preference, you can pay our billing specialist directly on the monthly invoice, pay your therapist directly in the session, or have your card on file run automatically.

Payment plans require a signature from you and your therapist, with dates for payments listed. Talk to your therapist about payment plans.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

What are the costs and do you accept insurance?

The fee for a standard hour (53-minute) session is $150 for individuals and $170 for a family or couples session. We also offer 45-minute and 30-minute sessions. Telehealth is the same charge as meeting in-person.

Cash, check, and most major credit cards are accepted at the time of the appointment, including HSA/FSA cards. All charges incurred are the responsibility of the client, so it is important to confirm coverage with your insurance company.

What happens when I have a question about a charge, need a receipt for insurance, or need to do something like update my address, insurance, or credit card on file?

You can contact our billing specialist, Holly, by clicking here.

Why do you have my credit card on file?

Your card is reserved in a HIPPA-compliant and secure program along with your case notes. In order to run your card, we have to have it entered in our system.

How do I get a receipt?

ILC sends out monthly invoices via email to your email address on file. You can contact our billing specialist here to request a receipt/invoice/ annual receipt for taxes. 

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All About
Therapy

What can I expect in a therapy session?

All of the therapists at Invigorate Life Counseling strive to provide a positive therapy environment centered around listening and understanding. Regardless of our stage in life, many of us seek help when there is a need to respond to unexpected changes, while others seek help for self-exploration and personal growth. When our ability to cope is hindered by guilt, doubt, anxiety or despair therapy can often provide the help needed to overcome these obstacles. Therapy often provides support, perspective, enhanced problem solving, and coping skills for challenging life situations. The therapists at Invigorate Life Counseling will work closely with you to meet your individual needs.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

What happens at the first session?

The initial session is the time for you to get to know your therapist to see if it feels like a good fit. You can start to share, talk about your goals and what you would like to change. You and your therapist are establishing a relationship that will become the foundation for working together. You will begin to figure out your goals; your therapist will begin to figure out how to help you get there.

How long does therapy last?

The length of therapy really varies, and the final decision regarding the length of therapy is made by both the client and therapist equally. Some clients get the support they need in a handful of sessions, while others are in therapy for many years as they continue to pursue goals and practice skills.

Regardless of the length of care, we strongly recommend that the final session be planned, so that the therapist and client can reflect on the work that has been done in therapy. This concluding session is associated with better long-term outcome for the client than an abrupt termination.

Some clients may choose to have a “booster session” or a “tune-up” after regular therapy sessions have ended. Clients can call for a follow-up session several months or a year (or more) after weekly sessions have ended, depending on the therapists’ availability. These booster sessions help clients stay on track and continue to use the skills they have learned in therapy, strengthening long-term benefit from therapy.

What if I want to get therapy for someone else?

Sometimes people contact us to seek treatment for a friend, partner, or relative. If you are calling to try to arrange a course of therapy for someone at/over the age of 18, you will not be able to make an appointment for anyone other than yourself unless you are their legal caregiver. The client must call to be scheduled for an appointment. Please note, once the appointment is scheduled, we cannot share any further information with you, due to confidentiality concerns, unless the client gives written permission.

If you are concerned or frustrated because you wish to arrange an appointment for a person who does not wish to come in for therapy, or because you desperately want to get the person into therapy, you have a few options. First, you may choose to arrange a session for yourself with a therapist who will attempt to answer your questions about how you might deal more effectively with the individual. Second, you may choose to begin therapy yourself, especially if your life has been adversely affected by the other person, and you are looking for ways to change your situation or help your situation. Third, you may try to gain the individual’s cooperation in entering therapy by offering to go into therapy together.

What if I want to see a different therapist than a family member?

Not a problem. Invigorate Life Counseling can also work in a collaborative capacity when requested. We’ve found this highly effective. This is the beauty of working with us!

What does “collaboration” at your clinic mean?

Invigorate Life Counseling believes strongly in the value of collaboration. Collaboration at ILC means therapists working together to provide you and your loved ones with the best possible care. In some cases, that means connecting different family members or loved ones with multiple therapists to address the needs and dynamics of the entire group. At ILC, it is also possible to see more than one therapist to address different needs you may have. Examples include working with your primary therapist but also an art therapist or seeing a different therapist for individual and couples therapy. In these instances, with proper consent, the therapists will collaborate between sessions to develop a comprehensive plan designed to meet the unique needs of each individual and the group as a whole.

What is a pre-licensed clinician vs. a licensed clinician?

At Invigorate Life Counseling, we are a collaborative, teaching clinic and have therapists with a wide-range of experience and support.

A practicum student is under the supervision of a licensed clinician and is observing the therapist during session to learn from the therapist.

A pre-licensed clinician has completed a Masters’ degree including a set number of client hours, is under the supervision of a board certified clinician, and is working towards becoming licensed.

A licensed clinician has completed a set # of face-to-face client hours, supervision hours, completed a licensing exam, and has been awarded licensure. To keep licensure, clinicians must attend CEUs annually.

I have made an effort, but what if I still don't feel comfortable with my therapist?

That is okay, it happens! We don’t take it personally. There should be a “fit” between your personality and that of the therapist. Someone else – or some other method – may be more suitable for you. You can ask your therapist for a referral to another mental health professional, or, if you prefer, you can contact Katie Mohr for the names of other therapists available.

How does confidentiality work?

Basically, whatever you say in therapy, stays in therapy. However, there are times when a therapist is legally obligated to break confidentiality. This is called “Informed Consent”.

  • Harm to self or others. If a therapist believes that you are in imminent danger of hurting yourself or someone else, a family member, police or ambulance will be called to ensure safety.
  • A child under the age of 16 or older adult in care is in danger. In these cases Family and Children’s Services or the police will be called.
  • A client experienced a health emergency during a session. In this case, medical staff would be provided only with necessary information. No information about why a client is in therapy will be shared.

All therapists carry confidentiality into the community. Therapists inform clients that if  they see them in the community they will not say hello first. We don’t take it personally! Therapists don’t want to put anyone in a situation where they have to explain how they know us to someone they are with. Therapists are open to speaking to clients outside of the office, but clients get to make first contact. Check with your therapist if this is a concern.

Can other people come with me to my therapy sessions?

If you are interested in exploring this possibility, talk to your therapist about it in advance, and in session. Assuming there are no prohibitions, the next step might involve some planning with your therapist. You will likely want to agree on what will be discussed with the person/people you are bringing into your session(s). Your therapist might also want to try to work with you on imagining some possible outcomes and preparing you for them.

agsdix-null

Cost & Insurance

What are the costs and do you accept insurance?

The fee for a standard hour (53-minute) session is $150 for individuals and $170 for a family or couples session. We also offer 45-minute and 30-minute sessions. Telehealth is the same charge as meeting in-person.

Cash, check, and most major credit cards are accepted at the time of the appointment, including HSA/FSA cards. All charges incurred are the responsibility of the client, so it is important to confirm coverage with your insurance company.

Do you "take my insurance”?

When you think of finding a therapist who “takes your insurance,” you’re thinking of in-network therapists, and you’ll want to contact your insurance company to see if ILC is in your network.

Yes, we do accept insurance. Invigorate Life Counseling is a Blue Cross Blue Shield, Blue Plus, Preferred One, UCare, Optum, Medica, UHC, HealthPartners, Cigna, Aetna, Prime West, Hennepin Health, and Medical Assistance provider. 

Outside of these companies, we are an out-of-network provider and fee-for-service. Fee-for-service means the client pays at the time of the appointment, receives a receipt, and submits this to their insurance company for possible reimbursement.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

To learn more about what to ask your insurance company, see question below.

What questions do I ask when calling my insurance company?

Even though navigating insurance is difficult, calling your insurance company often clears up a lot of confusion. To make it less daunting, you can use these questions on the phone call:

You will need to find out:

  1. If your insurance covers mental/ behavioral health therapy appointments
  2. How much your insurance covers the appointment – this is usually a percentage of the cost
  3. How much is your deductible
  4. Number of sessions per year allowed
  5. Ask if our practice name, Invigorate Life Counseling, is in your network (not the therapist’s name).
ILC is out of network for my insurance company, what do I do now?

You can talk to your insurance provider about out-of-network options to see if your sessions could be partially reimbursed. We can offer monthly receipts to you directly for reimbursements.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

My sessions are in-network. What is a copay?

A copay (or copayment) is a flat fee that you pay on the spot each time you have a session. Your copay amount is printed right on your health plan ID card. Copays cover your portion of the cost of your session, and the insurance company pays ILC the remainder of the fee.

For example, if a session fee is $150, and your copay is $25 each session, then your insurance company pays the remainder of the session fee ($125) directly to the clinic to cover the therapists’ costs and pay the therapist.

How do deductibles work, (i.e. how do I “meet my deductible”) ?

A deductible is the amount of all medical costs you need to pay each year before your insurance coverage begins. 

Any medical expense, such as a doctor’s visit, therapy sessions, or medication prescription, contributes to reaching your deductible. When you have paid enough in medical costs and it equals your deductible, it is often referred to as “meeting your deductible.” 

Note: You are paying full price on all sessions or appointments to meet your deductible. A high deductible influences how much you pay for therapy.

Usually after you “meet your deductible”, the insurance company will pay a percentage of the session fees, you will be responsible for the remainder. 

For example, if you have a $2,000 yearly deductible, you’ll need to pay the first $2,000 (out of pocket) of your total therapy/ medical costs before your plan helps to pay. To meet your $2,000 deductible with therapy alone, you would pay for about 14 sessions at full price before insurance began to pay for sessions.

What is your cancellation policy, and why do you have one?

Invigorate Life Counseling requires a minimum of 24-hour notice when canceling an appointment, otherwise there will be an industry- standard $50 cancellation charge.

We are often asked, why do you have a cancellation policy?

Therapeutically, last-minute cancel fees keep clients accountable to their own self-care commitments, of which is an important part of therapy. It also keeps a reasonable level of availability for clients to access the therapy that they need. Last-minute cancels and no-shows take valuable time away from other clients because they cannot be scheduled for that hour

agsdix-null

Billing & Invoices

How does billing work?

ILC sends out monthly invoices via email to your email address on file. You can disable this option at any time. Depending on your preference, you can pay our billing specialist directly on the monthly invoice, pay your therapist directly in the session, or have your card on file run automatically.

Payment plans require a signature from you and your therapist, with dates for payments listed. Talk to your therapist about payment plans.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

What are the costs and do you accept insurance?

The fee for a standard hour (53-minute) session is $150 for individuals and $170 for a family or couples session. We also offer 45-minute and 30-minute sessions. Telehealth is the same charge as meeting in-person.

Cash, check, and most major credit cards are accepted at the time of the appointment, including HSA/FSA cards. All charges incurred are the responsibility of the client, so it is important to confirm coverage with your insurance company.

What happens when I have a question about a charge, need a receipt for insurance, or need to do something like update my address, insurance, or credit card on file?

You can contact our billing specialist, Holly, by clicking here.

Why do you have my credit card on file?

Your card is reserved in a HIPPA-compliant and secure program along with your case notes. In order to run your card, we have to have it entered in our system.

How do I get a receipt?

ILC sends out monthly invoices via email to your email address on file. You can contact our billing specialist here to request a receipt/invoice/ annual receipt for taxes. 

agsdix-null

All About Therapy

What can I expect in a therapy session?

All of the therapists at Invigorate Life Counseling strive to provide a positive therapy environment centered around listening and understanding. Regardless of our stage in life, many of us seek help when there is a need to respond to unexpected changes, while others seek help for self-exploration and personal growth. When our ability to cope is hindered by guilt, doubt, anxiety or despair therapy can often provide the help needed to overcome these obstacles. Therapy often provides support, perspective, enhanced problem solving, and coping skills for challenging life situations. The therapists at Invigorate Life Counseling will work closely with you to meet your individual needs.

When applicable, Invigorate Life Counseling offers a sliding scale fee.

What happens at the first session?

The initial session is the time for you to get to know your therapist to see if it feels like a good fit. You can start to share, talk about your goals and what you would like to change. You and your therapist are establishing a relationship that will become the foundation for working together. You will begin to figure out your goals; your therapist will begin to figure out how to help you get there.

How long does therapy last?

The length of therapy really varies, and the final decision regarding the length of therapy is made by both the client and therapist equally. Some clients get the support they need in a handful of sessions, while others are in therapy for many years as they continue to pursue goals and practice skills.

Regardless of the length of care, we strongly recommend that the final session be planned, so that the therapist and client can reflect on the work that has been done in therapy. This concluding session is associated with better long-term outcome for the client than an abrupt termination.

Some clients may choose to have a “booster session” or a “tune-up” after regular therapy sessions have ended. Clients can call for a follow-up session several months or a year (or more) after weekly sessions have ended, depending on the therapists’ availability. These booster sessions help clients stay on track and continue to use the skills they have learned in therapy, strengthening long-term benefit from therapy.

What if I want to get therapy for someone else?

Sometimes people contact us to seek treatment for a friend, partner, or relative. If you are calling to try to arrange a course of therapy for someone at/over the age of 18, you will not be able to make an appointment for anyone other than yourself unless you are their legal caregiver. The client must call to be scheduled for an appointment. Please note, once the appointment is scheduled, we cannot share any further information with you, due to confidentiality concerns, unless the client gives written permission.

If you are concerned or frustrated because you wish to arrange an appointment for a person who does not wish to come in for therapy, or because you desperately want to get the person into therapy, you have a few options. First, you may choose to arrange a session for yourself with a therapist who will attempt to answer your questions about how you might deal more effectively with the individual. Second, you may choose to begin therapy yourself, especially if your life has been adversely affected by the other person, and you are looking for ways to change your situation or help your situation. Third, you may try to gain the individual’s cooperation in entering therapy by offering to go into therapy together.

What if I want to see a different therapist than a family member?

Not a problem. Invigorate Life Counseling can also work in a collaborative capacity when requested. We’ve found this highly effective. This is the beauty of working with us!

What does “collaboration” at your clinic mean?

Invigorate Life Counseling believes strongly in the value of collaboration. Collaboration at ILC means therapists working together to provide you and your loved ones with the best possible care. In some cases, that means connecting different family members or loved ones with multiple therapists to address the needs and dynamics of the entire group. At ILC, it is also possible to see more than one therapist to address different needs you may have. Examples include working with your primary therapist but also an art therapist or seeing a different therapist for individual and couples therapy. In these instances, with proper consent, the therapists will collaborate between sessions to develop a comprehensive plan designed to meet the unique needs of each individual and the group as a whole.

What is a pre-licensed clinician vs. a licensed clinician?

At Invigorate Life Counseling, we are a collaborative, teaching clinic and have therapists with a wide-range of experience and support.

A practicum student is under the supervision of a licensed clinician and is observing the therapist during session to learn from the therapist.

A pre-licensed clinician has completed a Masters’ degree including a set number of client hours, is under the supervision of a board certified clinician, and is working towards becoming licensed.

A licensed clinician has completed a set # of face-to-face client hours, supervision hours, completed a licensing exam, and has been awarded licensure. To keep licensure, clinicians must attend CEUs annually.

I have made an effort, but what if I still don't feel comfortable with my therapist?

That is okay, it happens! We don’t take it personally. There should be a “fit” between your personality and that of the therapist. Someone else – or some other method – may be more suitable for you. You can ask your therapist for a referral to another mental health professional, or, if you prefer, you can contact Katie Mohr for the names of other therapists available.

How does confidentiality work?

Basically, whatever you say in therapy, stays in therapy. However, there are times when a therapist is legally obligated to break confidentiality. This is called “Informed Consent”.

  • Harm to self or others. If a therapist believes that you are in imminent danger of hurting yourself or someone else, a family member, police or ambulance will be called to ensure safety.
  • A child under the age of 16 or older adult in care is in danger. In these cases Family and Children’s Services or the police will be called.
  • A client experienced a health emergency during a session. In this case, medical staff would be provided only with necessary information. No information about why a client is in therapy will be shared.

All therapists carry confidentiality into the community. Therapists inform clients that if  they see them in the community they will not say hello first. We don’t take it personally! Therapists don’t want to put anyone in a situation where they have to explain how they know us to someone they are with. Therapists are open to speaking to clients outside of the office, but clients get to make first contact. Check with your therapist if this is a concern.

Can other people come with me to my therapy sessions?

If you are interested in exploring this possibility, talk to your therapist about it in advance, and in session. Assuming there are no prohibitions, the next step might involve some planning with your therapist. You will likely want to agree on what will be discussed with the person/people you are bringing into your session(s). Your therapist might also want to try to work with you on imagining some possible outcomes and preparing you for them.

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